Customer Support

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Customer Support Remote Jobs

Showing 1 to 30 of total 1043 entries
Remote Job

Customer Support Engineer

Chili Piper
  • yesterday
  • From : Weworkremotely

Headquarters: One Dock 72 Way Brooklyn, NY 11205 URL: https://www.chilipiper.com/ ***Currently only hiring in the GMT+4 to GMT+10 time zones***Chili Piper is a B2B SaaS startup. Our product helps clients turn inbound leads into qualified meetings instantly, helping revenue teams connect to buyers faster. Think Calendly. Except way better. Way more powerful. And with customers like RingCentral, Airbnb, Square, Intuit, Spotify, Twilio, and many other cool logos. We’re growing fast. And we don’t mean that in the cliche way. We are sitting on a fresh round of funding, and are ready to take over the world (in the most civil and appropriate way possible, of course).

Remote Job

Wordable Customer Success Specialist

Wordable, LLC
  • 2 days ago
  • From : Weworkremotely

Headquarters: Lone Tree, CO URL: http://www.wordable.io Wordable helps marketers publish more content, faster.  We’re out to kill the soul-sucking task of uploading, formatting, and properly optimizing content inside a CMS (in bulk and at scale). This frees up hundreds of hours and thousands of dollars each month for large content teams at the savviest brands on the interwebs. We know this, because we’ve experienced it first-hand for the better part of a decade and help companies like monday.com. BigCommerce, ahrefs, and more solve it on a daily basis. We’re a fully remote company, with team members + customers spread out on...

Remote Job

Software Project Manager

Bit Zesty
  • 3 days ago
  • From : Weworkremotely

Headquarters: London URL: https://bitzesty.com We have a new opportunity for a Software Project Manager to join the Bit Zesty team on a full time, permanent basis. This is a fully remote role and can be based from anywhere in the UK or Europe. We’re looking for someone who has recent experience working in an agency or consultancy. In this position, you’ll be responsible for managing expansion projects for our client’s bespoke software applications. You’ll work closely with a technical team of developers, UX designers and fellow PMs to deliver an exceptional service to our clients. It’s a varied, hands-on role in which you will not only make sure that everything runs smoothly, but you’ll also be performing business analysis and...

Remote Job

SaaS Customer Success Manager

AgencyAnalytics
  • 3 days ago
  • From : Weworkremotely

Headquarters: Toronto, Canada URL: https://agencyanalytics.com We're seeking a Customer Success champion to service the Asian and Australian customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product.The success of our company is directly tied to the success of our subscribers, and our Customer Success team plays an essential role in helping these subscribers thrive. To continue achieving this, we’re specifically looking for fast-learning people with high-level communication and relationship-building skills, and excellent problem-solving abilities.This i...

Remote Job

Merchant Technical Support Manager (m/f/d)

Payoneer Merchant Services
  • 3 days ago
  • From : Weworkremotely

Headquarters: Munich, Germany URL: https://www.payoneer.com/enterprise/solutions/payment-orchestration/ Are you looking to be part of an international and revolutionary Fintech company? Interested to shape the world of payments and be an integral part of a dedicated team in a fast-paced environment? THE POSITION We are expanding and are looking for a Merchant Technical Support Manager (m/f/d) to support our core Merchant Onboarding and Support team in Munich. You will be a key player within the Onboarding and Support team and will actively contribute to maintaining the highest l...

Remote Job

Customer Service Representative

Amare Global
  • 3 days ago
  • From : Weworkremotely

Headquarters: Irvine, California, United States URL: http://amare.com Our Customer Experience Team builds and maintains relationships with Amare's partners and customers. Your job is to respond to and handle customer issues and ensure customer satisfaction. You will work with your team members, other Amare teams, and external vendors to make sure customer needs are met. Key Job Duties Answering or making calls for customers to learn about and address their needs with products or services. Responding efficiently and accurately to callers, answering questions, explaining possible solutions, and ensuring that clients feel supported and valued. Engage in active listening with callers: confirming or clarifying information needed. Build lasting relationships with customers and other team members based o...

Remote Job

Customer Success Manager (SaaS)

Craftybase
  • 3 days ago
  • From : Weworkremotely

Headquarters: USA URL: https://craftybase.com/ Due to recent growth, we have an exciting opportunity for an experienced Manager of Customer Success to join our team on a full-time basis. We're looking for someone who is passionate about creating and delivering a holistic customer success strategy that not only helps our users get the most out of our popular SaaS product but also helps them become successful in running their small maker businesses. You will have a huge impact on all of our customer-facing initiatives and will be able to contribute and have a significant say in the direction of our product.  Craftybase is an inventory and bookkeeping solution focused on the specific needs of small, independent handmade sellers. We're a sm...

Remote Job

Technical Engineer - Restaurant POS Systems

Omnivore Technologies
  • 4 days ago
  • From : Weworkremotely

Headquarters: Clearwater, FL URL: https://omnivore.io/ Not your typical technical support role! If you’re interested in blazing a new path in the recently emerging restaurant technology industry, this is the place for you! Our Technical Engineer is responsible for providing Omnivore clients with successful POS integrations through knowledgeable troubleshooting and exemplary customer service. In this role, you’ll have the exciting opportunity to collaborate with big name restaurants to turn their wishes into reality. Using the Omnivore API, you will be responsible for generating creative ways to accomplish their goals through the deployment of Omnivore software and configuration of their POS. You’ll be working with new restaurants, bars, a...

Remote Job

Platform Success Partner

Podsights
  • 4 days ago
  • From : Weworkremotely

Headquarters: New Hampshire URL: https://podsights.com Remote within the U.S. - $55K OTE Podsights is looking for a Platform Success Partner, who will be that go-to person on Podsights’ platform and features for our Enterprise customers (publishers, agencies, and brands). Our enterprise customers (including NPR, Spotify, and more) rely on Platform Success to provide information, get their campaigns live with Podsights tracking, analyze data, and everything in between. Here's a little about us, a little about what we believe and what we are looking for. Podsights' mission is simple; we are looking to grow the podcast industry. Far too many b...

Remote Job

Enterprise Platform Success Partner

Podsights
  • 4 days ago
  • From : Weworkremotely

Headquarters: New Hampshire URL: https://podsights.com Remote within the U.S. - $70k - $100k Podsights is looking for a Platform Success Partner, who will be that go-to person on Podsights’ platform and features for our Enterprise customers (publishers, agencies, and brands). Our enterprise customers (including NPR, Spotify, and more) rely on Platform Success to provide information, get their campaigns live with Podsights tracking, analyze data, and everything in between. Here's a little about us, a little about what we believe and what we are looking for. Podsights' mission is simple; we are looking to grow the podcast industry. Far too many brands try a podcast advertising campaign and churn. Or worse: they don't even try to enter the market. By providing a platform for brands to underst...

Remote Job

Customer service + Operations Lead

IGotAnOffer
  • 4 days ago
  • From : Weworkremotely

Headquarters: London URL: https://app.igotanoffer.com/coaching/tech/ Hi there!   We are looking for someone who is passionate about customer service and excited to help people land their dream job. If you want to be team member #11 at a high-growth (100%+ YoY), bootstrapped start-up and to work directly with our founding team, then read on. About IGotAnOffer IGotAnOffer is a coaching interview platform that helps professionals get a job at top companies like Facebook, Google, McKinsey, BCG, etc. Our coaches are all ex-interviewers with first-hand experience of what it takes to get an offer. 

Remote Job

Client Service Representative

Maxey Law Office PLLC
  • 5 days ago
  • From : Weworkremotely

Headquarters: Spokane, Washington, United States URL: http://www.maxeylaw.com Maxey Law is dedicated to the principles of our founder, Carl Maxey. During his career of over 40 years, Carl earned a well deserved reputation as an exceptional trial lawyer and a nationally-recognized civil rights leader. Orphaned at the age of two and growing up in a predominantly white community, Carl was no stranger to the struggles facing those less fortunate. In his latter years Carl achieved wealth, success and notoriety, but never lost his focus on civil rights or defense of the common man. Today, Maxey Law is proud to be the law firm dedicated to our founders values of: Integrity, Equality and Justice.  Job Description:  Maxey Law Office PLLC in Spokane, WA seeks a professional Client Service Representative who must ha...

Remote Job

SaaS Customer Success (USA / Canada)

Skedda
  • 5 days ago
  • From : Weworkremotely

Headquarters: Melbourne, Australia URL: https://www.skedda.com We’re on the lookout for a friendly, enthusiastic tech-minded individual that enjoys interacting with customers.  We’re an Australian-based SaaS company with team members distributed across the globe. In recent times, we’ve seen a big increase in interest for our space scheduling platform.  So much so that it’s becoming quite tricky to help out our stream of worldwide fans!  As we’re a relatively small team (currently 22), you’re primed to make a big impact!  Your day-to-day will involve:  Answering email/chat questions from prospective and existing cust...

Remote Job

Director of Customer Success

StackHawk
  • 7 days ago
  • From : Weworkremotely

Headquarters: Denver Colorado URL: https://stackhawk.com Application security is shifting left, with software engineering teams taking ownership over the security of their applications. StackHawk is helping lead this charge with our application security testing software, built for automation in CI/CD. We are hiring a Director of Customer Success to build and lead the Customer Success/Support function within the company.  We are looking for a passionate leader who continuously thinks about great customer experience, committed to winning in the market and delivering on their goals.  You have a proven track record of leading and transforming a start-up organization to a highly motivated and effective sca...

Remote Job

Technical Champion

Chameleon
  • 7 days ago
  • From : Weworkremotely

Headquarters: Fully Remote URL: https://www.trychameleon.com We are looking to add another Technical Champion  to our Customer Success team. To provide best practices, uncover issues, and generate solutions to help customers create what they want and drive measurable success. This role is foundational to the success of Chameleon; in creating fans, increasing product usage, building organic growth, and developing long-term relationships with customers. What you will do specifically Drive new customer onboarding, which includes: leading kick-off calls, sharing best practices, joining implementation check-ins, co-building sessions, etc.

Remote Job

Full-time Technical Support Representative

Porkbun LLC
  • a week ago
  • From : Weworkremotely

Headquarters: Portland Metro, Oregon URL: http://porkbun.com Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, send us your resume! Porkbun is a fully-remote domain name registrar headquartered just outside of Portland, Oregon. We’re looking to add a U.S.-based, full-time Technical Support Representative to cover weekends and three weekdays per week. From .com to .pizza to .plumbing, Porkbun sells more than 500 extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. ...

Remote Job

Customer Experience Advocate - Photography Support Expert

Photobooth Supply Co
  • a week ago
  • From : Weworkremotely

Headquarters: Santa Ana, California, United States URL: http://www.photoboothsupplyco.com We call this position a "Customer Advocate" because it's your job to do just that: advocate for the best possible experience for our customers. This particular role is geared toward helping newcomers to photography understand the basics - so experience with photography (or videography) is a must. Friendly, empathetic support can make someone's day, and we're committed to making every interaction - whether email, call, or chat - a fun and helpful one! We're looking for great communicators who can explain challenging technical information in easy to understand language. Please know that while we love a great vocabulary, simple and clear language skills are what we need. Your mission is to help our photobooth owners succeed with their hardware and software with quick, i...

Remote Job

Sales Engineer

Robin
  • a week ago
  • From : Weworkremotely

Headquarters: Boston, MA URL: https://robinpowered.com/ Remote Work. We know the best work doesn’t always happen in person. Our people have the choice to work from wherever they do their best work. For some of us that means our homes, while others prefer to use our office in Boston (the Seaport). With flexible working locations and hours, we support Robinauts across the US. About Robin: Robin is the first workplace management platform designed for flexible work. Every day, thousands of offices across the world use our software to find rooms, desks, and coworkers. Used by companies such as Toyota and Twitter, Robin empowers workplace professionals to build (and reopen) the best version of their office, so people do their best work. What We’re Looking For:

Remote Job

Customer Support (GMT+10 to GMT-10)

Hubstaff
  • a week ago
  • From : Weworkremotely

Headquarters: Indiana URL: https://hubstaff.com/ Description Hubstaff is enabling the success of other location-independent teams, and we are hiring Customer Support Representatives with outstanding remote software support skills. Do you have the ability to listen for the outcomes our customers are seeking when they request our help? Join us! Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more work to be efficiently performed in a remote environment. Interested? What will your day-to-day look like? Hubstaff Customer Suppor...

Remote Job

Customer Success Lead

GoSkills.com
  • a week ago
  • From : Weworkremotely

Headquarters: New Zealand URL: https://goskills.com Do you love working with people and helping them achieve their goals? Are you a stickler for details and can work creatively to solve problems?   As the Customer Success Lead at GoSkills, you are the main point of contact for our community of learners and training professionals. You will be responsible for upholding our mission to always make our customers happy. Responsibilities Working with the customer success and sales teams to field and direct incoming inquiries. Communicating with customers via phone, email, and other channels. Creating and building relationships with customers. Assist with onboarding new customers.

Remote Job

Customer Success Manager

SimpleTexting
  • a week ago
  • From : Weworkremotely

Headquarters: Miami Beach, FL URL: https://simpletexting.com/ We’re on the search for an Customer Success Manager with proven experience building relationships with high-value customers. As these customers first point of contact, you’ll coordinate with them to ensure they have a flawless onboarding experience, helping them fall in love with SimpleTexting. The text marketing journey is an exciting one, and you’ll be the trusty guide for those who embark on it. Prior client-facing experience at a B2B company is a must. Bonus points if you have a background in sales.Responsibilities Take responsibility for the success of high-value customers throughout their entire lifecycle. You’ll help them...

Remote Job

Community + Products Manager

Dean Street Society
  • a week ago
  • From : Weworkremotely

Headquarters: Brooklyn, NY URL: https://deanstreetsociety.com/ OVERVIEW Full-time employee with six weeks paid vacation 30 hours a week (with option for 40 if preferred) Location: Remote, ideally based in North America (the company works on Eastern Time) Serves as the point person for our students inside paid groups and programs, and moderates our private communities to remain a helpful and supportive space Assists our CEO as the most knowledgeable person about our products, providing ongoing quality control checks, helping students, and proposing new content additions based on feedback Leads our customer service team overseeing 1-2 seasonal employees as the man...

Remote Job

Customer Advocate (Contract-to-Hire)

CoinTracker
  • a week ago
  • From : Weworkremotely

Headquarters: Remote URL: https://cointracker.io Join our tight-knit, early-stage remote team to support us in our effort to create a seamless tax filing experience. The Customer Advocate role is a full-time contract position with an initial 90 day contract period. This is a great opportunity to learn more about cryptocurrency and CoinTracker while working with an incredible team. We're offering valuable training in a new field and we plan to invite strong contractors to join our team as full-time CoinTracker employees. We're looking for a bevy of fast learning folks who know what a superior customer experience looks like and want to help CoinTracker delight our passionate customers. Whether...

Remote Job

Renewals Manager, WordPress VIP

WordPress VIP
  • 2 weeks ago
  • From : Weworkremotely

Headquarters: URL: https://wpvip.com The Renewals Manager will develop and execute strategies and processes for WordPress VIP’s Platform customers (including American Eagle, Spotify, Sirius, Barnes & Noble, Hilton, and Rakuten, among others) that result in on-time contract renewals, mitigation against churn, and outcomes that support VIP’s ambitious revenue goals.  As the primary point of contact for customers whose contracts are nearing their renewal date, the Renewals Manager will be accountable for reviewing Gainsight (VIP’s Customer Success Management platform) on a regular basis to plan, coordinate, and manage the renewal process for 20-30 customers per quarter.  In collaboration with...

Remote Job

Customer Success Rep (Two remote positions - EMEA and Americas)

Inventory Planner
  • 2 weeks ago
  • From : Weworkremotely

Headquarters: Remote URL: https://inventory-planner.com Overview Inventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales. Role responsibilities Help potential customers by understanding their business and capturing key requirements related to our solution. Clearly articulate our solution, its practical use, and how it fulfils their business requirements.

Remote Job

Customer Care Specialist

SafetyWing
  • 2 weeks ago
  • From : Weworkremotely

Headquarters: San Francisco URL: https://safetywing.com We are looking for 1-2 Customer Care Specialists that are interested in building a global safety net with us. 🚀 About SafetyWing Our top priority is to help our customers find solutions that help them get what they want and need. Within the boundaries of honesty and effective communication, we aim to have conversations that make our customers not only happy supporters of SafetyWing but happy in general. We are headquartered in San Francisco, while our international team is fully distributed, stretching ten time zones (Finland to California). We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.  And we are doing that by creating simple health insurance, and retiremen...

Remote Job

Energy Ambassador - Customer Champion (Remote, U.S. & Canada)

OhmConnect
  • 2 weeks ago
  • From : Weworkremotely

Headquarters: Oakland, California URL: https://ohmconnect.com We are looking for brilliant humans who are passionate about communications and hands on problem solving to join our growing Customer Experience team and provide delightful experiences for our customers. Role summary In the role of Energy Ambassador, you will work with our Director of Customer Experience and our Customer Experience Team to deliver remarkable experiences to our customers. This is a privileged position that works with our customers on a daily basis, where you will support our transition to a nationwide product, help customers solve a variety of challenges to save energy...

Remote Job

Customer Support Representative

Packlane
  • 2 weeks ago
  • From : Weworkremotely

Headquarters: 3865 Produce Road #207, Louisville, KY 40218 URL: https://www.packlane.com/ At Packlane, we see customer support as an art form. Because great service—where details matter most, problems get solved (not deflected), and relationships are built—is magical. We know that without the right person representing us on the front lines, we don’t stand a chance. Our customers come to us because they want the best for their business. And the best starts with you. What You'll Do Show off your positive, knowledgeable, humble, and proactive personality in every communication with our customers. Be ready to answer questions on live chat, phone, and email support. but also on live cha...

Remote Job

Customer Success Manager

FingerprintJS
  • 2 weeks ago
  • From : Weworkremotely

Headquarters: United States URL: http://www.fingerprintjs.com FingerprintJS empowers developers to stop online fraud at the source. We are a 100% remote company and a globally distributed team with employees spread out all over the globe. We've recently raised $32M backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb), Nexus VP (previously invested in Postman, Hasura) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle). We're in hyper-growth mode looking to triple our headcount for 2022. Come join the rocket ship from anywhere in the world! W...

Remote Job

Customer Experience Specialist

Churn Buster
  • 2 weeks ago
  • From : Weworkremotely

Headquarters: San Diego, CA URL: https://churnbuster.io The problem we solve Every subscription business has a common problem: each month, up to 10% of customer payments are declined.  Many are recovering less than 50% of those failed payments, using outdated “dunning” methods to follow up with customers. This payments-related churn can represent up to half of a company’s overall churn. About us Churn Buster is a growing, profitable B2B service that recovers failed payments, with an expansive toolset to optimize custom-tailored solutions for man...